Privacy Policy

When you make an enquiry or direct booking, we may collect your name, email address, phone number, stay dates, guest count, selected room type, booking notes, payment reference, and basic communication history.

Card details are handled by the payment gateway. Misty Hills Ella does not store full card numbers or card security codes on this website.

We use guest information to check availability, confirm reservations, process payment status, contact you about your stay, prepare the hotel for your arrival, and respond to requests before or after checkout.

We may also use booking records for accounting, security, fraud prevention, service improvement, and legal or regulatory requirements.

We only share information where it is needed to run the booking and stay. This may include hotel staff, payment providers, booking or property-management systems, email or hosting providers, and professional advisers.

We may disclose information if required by law, a government authority, or to protect guests, staff, the hotel, or our services.

The website may use basic technical data such as browser type, device information, pages visited, and booking flow activity to keep the site reliable and improve the guest experience.

If analytics or security tools are used, they are intended to help us understand site performance, prevent misuse, and fix issues.

We keep booking and guest records for as long as reasonably needed for hotel operations, guest service, accounting, dispute handling, and legal requirements.

When information is no longer needed, we will delete it or keep it only in a form that no longer identifies a guest where practical.

You may contact us to ask about the personal information we hold, request a correction, or ask us to delete information where we are not required to keep it.

For privacy questions, contact Misty Hills Ella at mistyhillsella@gmail.com or +94 572 226 200.